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Guaranteed Compensation
Ohmyzip will compensate your items to ensure safe deliveries.
What's Covered?

- Any damages, loss, or theft of a product occurred during any shipping process, which is from its arrival to Ohmyzip warehouse
  to delivery to a customer.
- The coverage is guaranteed for a product whose value is less than $600.
- For a product valued over $600, Ohmyzip will cover the full amount if the customer has purchased insurance.
  If the customer has not purchased an insurance, Ohmyzip will cover only up to $600.

How the coverage works

- All coverage will be determined after reviewing order details and reported value of a product.
  If a customer makes his/her product under-valued or over-valued for any reasons, that product will not be covered.
- How will the exchange rate be applied?
  If a customer has provided a transaction detail: a rate on the date of transaction will be applied.
  If a customer has not provided a transaction detail: a rate on the date of processing date.
- reimbursement can be made as prepaid points or shipping points that can be used for Ohmyzip services. The amount of
  reimbursement will be calculated based on: Amount of a product reported on outbound request form + Shipping fee + tariff
- reimbursement for partial damages will be calculated based on: Amount of a product reported on outbound request form
  + Shipping fee of the product + tariff of the product
- 10% discount coupon will be given (Expires after 3 months)
- Coverage for TVs
   : Please make sure to report any problems within 7 days of delivery.
   : Please provide order number, picture of damages, and any details through 1:1 board.
   : If the problem is reported after 7 days of delivery, reimbursement will not be made.

  * Please note that Ohmyzip can't make reimbursement by re-purchasing the product.
   The reimbursement will be made based on shipping fee paid and purchased price of a product.

How the reimbursement will be made
Submit request
for reimbursement

(Damages and/or losses)
• Report the damage or loss within 7 days after the package is delivered.
• Submit claim through 1:1 Board.

• Must submit following attachments for damages:
 - Photo of exterior box damage.
 - Photo of packaging condition.
 - Photo of damage.
 - Invoice and/or transaction detail.
 - Ohmyzip box code.
 - Credit card transaction detail (optional)

• Must submit following attachments for losses (after arrival at Ohmyzip):
 - Invoice or transaction detail
 - Shipping details (including tracking number) provided by seller/company
   (Ohmyzip will not be liable for packages delivered without tracking numbers or
   delivery signatures.)
Request Submitted • After Ohmyzip confirms the request, reimbursement will be made within 7 business days.
 Ohmyzip will receive and return the damaged good.
• Ohmyzip will be responsible for the shipping cost associated with the return.
Reimbursement Process • After Ohmyzip confirms the request, reimbursement will be made within 7 business days.
• Ohmyzip will receive and return the damaged good.
• Ohmyzip will be responsible for the shipping cost associated with the return.
Reimbursement
Exceptions
Used or refurbished products are not included in Free Return/ 100% Guaranteed Compensation.
  : Only "No Inspection Free Returns" or "OhFast" services are available while filling out the
   shipping application.
• Request for compensation will be denied for the following reasons.
• Failure to provide relevant information that Ohmyzip requests.
Refusal to return the damaged goods.
• Provide false information on shipping application (False product name, false price)
• Shipping application is not completed and/or tracking number is not provided.
• Minor Box Damage (actual product is not damaged).
 - Goods that are subject to collecting and/or resell are not eligible for compensation
   if the packaging has minor damages.
   EX: lego box, shoe box, plastic case (EX: Air Jordan Shoe Box, Disney Doll Collection Box)

• Damages to components and/or accessory kits of strollers, car seats, or assembly products.
• Electronics (no seal is evident). Does not function properly. Components/accessories are missing.
 - If a customer selects "Do not open seal" Ohmyzip will not be able to inspect the product,
  therefore the item will not be covered for reimbursement.
• During air transport the nitrogen level causes deflation for chip packages.
• Wrinkles, folds, etc. on fabric products.
• Ohmyzip recommends customers an additional packaging for some products that require
  a special handling. However, if a customer doesn't accept this recommendation,
  then a customer can't purchase insurance for that products.