Service

Free Return Shipping
Free Return Shipping enables customers to return items that they have received whitout any shipping charges.

l How does Free Return Shipping work?

Free Return Shipping enables customers to return items that they have received without any shipping charges.

l In order to be eligible for Free Return Shipping

l Advantages of “Free Return Shipping”


Benefit One! Free Return Shipping for damaged items or wrong sized items.

1. Free Return Shipping internationally and domestically.
2. 20% credit compensation of the purchased price of the returned item.
3. No additional return fee.


Benefit Two! Limited time promotion of free return shipping on an item that you simply don’t want or don’t like.

Promotion: No volume weight shipping fee up to 5lb.

l How does Free Return Shipping work?

01

Customer receives the package

Approved
Denied Free Shipping Label
Over $200
Under $200

02-1

Customer

02

Submit a return request to the seller. (Ex. Amazon)

03

If approved, submit a return request form to Ohmyzip and upload the return label.

03-1

If merchandise is over $200, submit a return authorization, invoice of the import declaration certificate, and a copy of account transaction summary.

04

Customer selects date and local postal company will pick it up.

05

Local postal company picks up package.

06

Is delivered to Ohmyzip warehouse, weighed, labeled, and cost of return will be automatically deducted from prepaid points or will be charged to the credit card.

07

Package is shipped to seller’s country.

08

Goes through customs procedures at seller’s country.

09

Package is tendered to WarpEx.

10

Ohmyzip drops off package to a postal company.

11

Customer receives confirmation of return and refund by seller.

l Things to know when using Free Return Shipping

TIP The size of the box may affect the customs fee. If possible, we suggest that you use the smallest box to minimize costs.

Customer’s country→a seller's countryRefund Fees(Fixed + Weight)
Fixed Weight Fees
$7 1 2
2 4
3 6
4 8
5 10
6 12
7 14
8 16
9 18
10 20
11 22
12 24
13 26
14 28
15 30