OHMYZIP Package Inspection

Choose from one of our unique inspection procedures according to the nature of your package.

- Inspection services can only be used for air deliveries from DE. (Regular & In-depth)

- Inspection Coverage Reimbursement Coverage
Regular Inspection

- 배송신청서와 도착한 상품의 개수 확인

- 배송된 상품을 기준으로 고객님의 배송신청서
입고 처리


* 배송된 상품의 수량이 신청서와 다른 경우 및
유관상 확인되는 파손의 경우 사고 주문건으로
안내해 드립니다

- 배송된 상품의 개수가 배송신청서와 다른 경우


In-depth Inspection $0.2 per each item

- 배송신청서(출고기준)의
총 상품개수가 10개 이하일 경우,

 상품입고 전까지 상품이미지와 트레킹번호를 입력하면 정밀검수 수수료 무료 (미신청건 제외)

- 배송신청서와 도착한 상품의 개수 확인

- 배송된 상품을 기준으로 고객님의 배송신청서
입고 처리

- 아이템 별 검수범위 확인

- 배송된 상품 개수가 다른 경우

- 배송된 상품과 배송신청서 정보가 틀린 사항에 대해 확인을 하지 못하고 처리한 경우

- For others, refer to below column

Standards of Inspection

l Shoe
- Verify whether it is the ordered product. - Verify the size.
The followings cannot be verified: subtle distortion that cannot be verified by the bare eyes, height of the heels,
color difference, and damages by glue or any other substances.
l Clothings

- Verify whether it is the ordered product.

- Verify the size.

- Inspection after opening the box.

: The following cannot be verified: missing component (belt, hood etc.), sewing, tear, contamination, inferior
  materials, and loose threads.

- If no detailed/specific information or pictures are posted with the shipping application, thorough inspection
  is not available.

- If the Inspection failure is due to the lack of information, compensation will be excluded.

l Others

- Inspection may vary by products.

- If the Inspection failure is due to the lack of information, compensation will be excluded.

: In case of heavy items or high volume boxes, Ohmyzip will only check the box damage.

* TV - Inspection will consist of checking the box appearance, opening the box for any screen damages
  and dents, and plugging in the power cable to ensure the TV works.

* Dishes - Inspection will consist of any breakage, quantity of the set, and name of the product.

* Food, Dietary supplement - Inspection will consist of verifying the name, number of quantity, size,
  and expiration date.

* Electronics - Inspection will consist of checking the model number,name, breakage, and scratches.
  However we will NOT check for any missing component or the working condition of the device.

* Furniture - Inspection will consist of only checking the outside box damage. (If we open the furniture,
  we may damage the box or the furniture inside)

Exclusion from 100% Guaranteed Compensation

• Used or refurbished products are not included in Free Return/ 100% Guaranteed Compensation.
  : Only "No Inspection Free Returns" or "OhFast" services are available while filling out the shipping application.
• When required proof is not submitted or forged.
• When shipping application is forged. (when wrong product name or wrong price is provided).
• Shipping application is not completed and/or tracking number is not provided.
• Minor box damage (when there is no damage in the product itself).
• In case of collection or sale purpose, the box or case damage cannot be indemnified.   Lego Box, Shoe Case, Plastic Case (example, Air Jordan Shoe Case, Disney Doll Case)
• When a portion of the set product is missing or parts is broken.
• Working condition or parts missing of Electronics (or sealed product). If 'don't break the seal' is selected,  inspection is not possible.   If a customer selects "Do not open seal" Ohmyzip will not be able to inspect the product,   therefore the item will not be covered for reimbursement.
• When nitrogen gas of the snack is leaked during air shipment.
• Wrinkle can be common for the fabric product.
• When a customer declined recommended special packaging, insurance cannot be purchased and compensation  is not available in case of product breakage.