Weight Compensation Service

Ohmyzip utilizes electronic scales to weigh all goods and the shipping cost is calculated based on the corresponding information. If customers believe that there is a discrepancy they can weigh the goods and file a claim. If the measurements do not match, an investigation will take place. If indeed there is a difference Ohmyzip will compensate the difference.

Reimbursement details

  • 중량 무게가 다른 경우 배송비 차액 부분 차액보상 + 기존 배송비의 30% 포인트 적립
    Reimbursement will be provided in forms of coupons, points, or partial cancellations.
    If the reimbursement amount exceeds the paid amount, the difference will be returned in points.
    (EX: Ohmzip’s calculated weight = 10lbs → Customer receives the package and calculates the weight at 5lbs.The remaining balance will be compensated.)
  • If the customer paid a tariff to customs because of the weight calculation error, they will be reimbursed for the amount they have paid.
  • 동일상품의 배송대행 신청서 간의 무게 차이가 측정 오류가 아닌, 포장 차이 등으로 인해 발생하는 경우에는 배송비 차액 보상이 불가합니다.
  • A 10% discount coupons (effective for 3 months) will be compensated along with the reimbursement.

Reimbursement Process

  • 01
    Submit a request for reimbursement Upon receiving the package, weigh the package in its original state of condition and report back to Ohmyzip within 7 days.
    [Files/Attachments to submit]
    - Photo that shows evidence of package contents.
    - Photo showing box, buffers, product, and all other contents.
      (Ohmyzip must evaluate the overall condition of the package)
    - Photo showing weight of package.
      (Ohmyzip recommends using a postal scale for accurate measurements)
  • 02
    Request Submitted After request is submitted, Ohmyzip will review within 3 days and reach out via phone or 1:1 board.
    Additional information may be requested.
  • 03
    Reimbursement Process After the request is confirmed (7 business days), the reimbursement amount and details will be provided via phone or 1:1 board.
    Once the customer complies with the details, reimbursement will be redeemed within 5 business days.

Exceptions to reimbursement

  • Volume weight measurements will not be eligible for reimbursements.
  • Reimbursements cannot be made based on their measurements provided by other freight forwarding companies (UPS, USPS, FEDEX).
  • Reimbursement will not be provided if there are weight differences and there has been no change in the shipment cost.
  • Reimbursement will not be provided if the customer weighs the package after removing buffers and fillers.
  • Reimbursement will not be provided if the customer reports false weight.
  • Reimbursement will not be provided if the government tax is changed without any notice.
  • Reimbursement will not be provided if the package is wet and weighed.